Frequently Asked Questions

Yes! AireBeam provides Vacation Hold, a service that allows your account to remain active while you are away. Please click "Vacation Hold" in the menu options.

Click "Customer Login" at the top of the page to edit credit card information through the customer portal or call us at 520-510-0909.

Click "Customer Login" at the top of the page to make a credit card payment through the customer portal or call us at 520-510-0909.

To place your account on Vacation Hold, please choose the “Vacation Hold” option located in the top tab of the website.

To cancel your service, please call 520-510-0909 or email us at support@airebeam.net

AireBeam is currently partnered with MyBundleTV located under the Support tab to give you multiple options for your TV viewing experience. We do not offer bundles for phones at this time.

AireBeam does provide a router at install, for a monthly fee. You are free to provide your own router, but we are unable to provide any technical support to that device.

Great question. Scroll down to find the speed you need by viewing our guide here.

Absolutely! You can hardwire your TVs, computers and any home automation products you want to use.

We recommend you create a password that meets these standards by visiting this link here.

Gigabit Internet service transmits data up to 1 Gigabit per second (Gbps) or 1,000 megabits per second. Internet speed is measured by looking at three different ways that data is transmitted: download speed, upload speed, and latency. Upload speed is also measured in Mbps. It’s the rate used to measure how fast you can upload a file to the Internet from your device. This number is typically lower than download speeds. If you have a high-speed connection like fiber to your house or business, upload speeds can be just as fast as download speeds. Latency is how quickly data is moved across a network from point A to B. The lower the number, the better service.

First, it’s important to know the difference between Gigabits and Gigabytes (or in more rudimentary terms, bit and byte). A bit measures data transfer rates over a network. For example, a Gigabit connection transmits data at one billion bits per second. This is incredibly fast bandwidth that translates to much less lag time when streaming videos, video gaming, or using immersive media such as VR requiring much higher data capacity than most. A byte measures the amount of storage available on computing devices such as tablets, smartphones, laptops, gaming consoles, cloud storage or other hardware devices. A Gigabyte is roughly one billion bytes. In terms of memory space, one Gigabyte of space would hold approximately 312 MP3 songs, or 535 e-books (based on the average 1.87 MB Kindle e-book file size).

The Internet delivers bytes of data over your network, but it delivers them as single bits at a time. Hence, this is why Internet speed is measured in bits—it’s more accurate to measure Internet speed through the number of bits per second that a connection transmits. For further reference, 1 byte is made up of 8 bits. Giga is a unit prefix (just like Mega is) used in computing and telecommunications to denote a quantity. Quite simply, a Gigabit connection exponentially delivers many more bits per second than a Megabit connection does (1 Gigabit=1000 Megabits), just like a Gigabyte contains exponentially many more bytes of storage space than a Megabyte does (1 Gigabyte=1000 Megabytes).

You bet! You may access and use any cloud-based email address with AireBeam.

Fiber to the Door (FTTD) is the installation and use of optical fiber that provides high-speed Internet access from a central point directly to individual buildings, such as your Dream Finders Home. FTTD offers speeds up to 100 times as fast as cable or DSL connections. FTTD is sometimes referred to as Fiber to the Home or Fiber to the Premises.